
D M
I do not care about cool app animations and smileys you have now in the app. I need payments WORKING! The transfer to the new Finom was a pain - and now the payments are all getting blocked! Is it so difficult to check the technical details BEFORE starting the clients' transitions? Finom has parallized my payments for 2 weeks now, and even the support system is built in such a buggy way that I get kicked put of my aupport chats BEFORE I get a solution. Horrible main architecture.
1 person found this review helpful
PNL Fintech BV (trade name FINOM)
April 5, 2025
Hi,
We would like to chat with you with regards to your experience with us. Can you provide contact at hello@finom.co? We are happy to look into the issue again if you contact us directly as we believe we can resolve it for you.

Tom Shah
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The app doesn't save the items I put on my invoices, so now I have to create them from scratch every time even though they're always the same services. Massive waste of time. As for the banking, I can never trust this as a bank again after they suddenly changed their ibans, so now I just use it to create invoices, and even that doesn't work properly.
22 people found this review helpful
PNL Fintech BV (trade name FINOM)
April 9, 2025
Hi Tom,
all invoicing tools should stay exactly the same and you should have a permanent access to all documents created/uploaded on your old account. It looks like a technical issue, we recommend to contact the customer support at hello@finom.co from your registered email address, thanks!

Chrisereas
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The new update doesn't let me link my account with my phone, because it's not supported anymore. I cannot afford a new phone, how is this fair? Please find another way around it or I'll just have to change to another bank unfortunately. Update: I talked to support and took 2 days to solve the problem. Thank you! :)
PNL Fintech BV (trade name FINOM)
April 5, 2025
Hi Chrisereas, please email us a screenshot of the error you are facing along with your mobile number at hello@finom.co so we can look into this for you. We apologise for any inconvenience.