Marshall Voice

Needs a desperate update - Obselete for new phones. Changed WiFi and had to reset through the App and wasn't working. After 24hours of investigating and trying get Alexa to work I found that if you have a far older phone/Android system the App will work, this is why it wasn't working through my latest phone. Trying on any new device it will simply not process or work, I can see people have raised with Marshall but no update has been done since summer '23.

For more than 2 years, your users have been telling you about this app's Alexa connectivity issues, and you have completely ignored them. I have an Alexa enabled Stanmore II with a Galaxy S21 running Android 14. With a lot of trial and error, I have been able to connect this speaker to my WiFi (tested through Spotify selecting speaker through WiFi) using the Voice app and switching to my SSID from within Voice. Yet, Alexa setup goes directly to SOMETHING WENT WRONG. Fix your garbage app already!

Using Samsung Galaxy S10, latest android update. Was able to setup the connection right in December using the same phone. Now, switched network hub and when connecting to wifi I can only choose network from the Stanmore II Alexa speaker which has not internet access. Fails on this step. Help from your support hasn't solved the issue. Same problem as other users. Speaker sound great, app is terrible. Considering returning the speaker bought just 3 months ago.