Now Support

10K+
Downloads
Content rating
Rated for 3+
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About this app

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.

With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID

Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310​


© 2023 ServiceNow, Inc. All Rights Reserved. ​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.​
Updated on
Apr 22, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted

What’s new

What’s new for Android v19.5.0
New
• Additions and enhancements to Mobile Virtual Agent, including:
o Agentic AI to boost live agent productivity
o Chat history, in-line citations and custom search configuration
o People match and query follow-up actions
o Updated UI and multi-language support
Fixed
• Connection timeout when connecting to an instance
• Genius results view does not render HTML
• Barcode scanner parameter screen ignores device rotation settings

App support

About the developer
ServiceNow, Inc.
mobileadmin@servicenow.com
2225 Lawson Ln Santa Clara, CA 95054 United States
+1 323-743-3426

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