Sciener

the app doesn't sync to alexa. alexa doesn't get updated when lock is unlocked. but when alexa unlocks the lock. it shows in the app. everything has been rebooted, reinstalled, etc, but the situation does not correct itself. the app itself works fine.

I had a locksmith recommend a smartlock that uses this app and I was pleasantly surprised. It has a wonderful api which I use to control all the locks. I have been using this app and it's api for over a years with great success. I am currently in the process of installing three more locks which will allow all my guest easy access. I have integrated the api into my reservation system and once a reservation is created all the necessary locks are programed and the guest receives there code.

This app is incredibly basic with no intiligent features. It's connection to Google Home is woeful (why do I need a pin to lock the door but not unlock it?). Their Support team don't come across as eager to support. I would reconsider purchasing their lock based on this.