
angel helton
I took 2 of the tests & both were way off about me. I just can't get into a mental health app when my results are nothing like me. I cancelled my subscription without any trouble, which seems to be an issue for some people. Just go to your profile, click settings & it's right there.
36 people found this review helpful
Basenji Apps
February 21, 2025
Hi angel! Thank you for sharing your experience. We’re sorry the tests didn’t resonate with you, but we truly appreciate you giving them a try. 💛 We're glad to hear that canceling was easy for you and appreciate you sharing that insight! 😊

Rosa Zahn
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Do not get this app! They make it impossible to cancel and charge $30 a month for tests you can find online. The process for canceling is annoying. However, customer support was very fast and helpful at least. I have still gotten rid of this app, but at least it wasn't completely awful.
47 people found this review helpful
Basenji Apps
December 20, 2024
Hi Rosa! 💌 We're sorry you're facing issues canceling your subscription. Our team is here to help! Reach out to us at support@bsnj.co, and we'll quickly address your concerns. Your satisfaction matters to us, and we're dedicated to providing a positive experience. 🌿

Kevin Miller
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Don't install, don't subscribe. Made it impossible to cancel ( still havent been able to cancel and ive been trying for days). i was just charged nearly 30$ for an app I didn't want and I am on a very tight fixed income. Not happy about this at all. still don't understand how to cancel. the app never even showed up in my subscriptions. shady. update: requested a refund due to their underhanded business practices and was shot down even though I never even used the stupid app. what a Joke.
43 people found this review helpful
Basenji Apps
April 1, 2025
Hey Kevin! Canceling should never be difficult, and we’re here to help. Please send us an email at support@bsnj.co with your account details, and we’ll walk you through the process step by step. You can count on us to resolve this issue quickly and smoothly. Thanks for your patience while we make things right! 🌞