4,6
850K reviews
100M+
Downloads
Content rating
Rated for 3+
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About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.
Updated on
08 Apr 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4,6
837K reviews
Nick A
15 April 2025
As mentioned by others. The new push for "connected" slowed everything down. Example: App power on 3 sec. Everything else...too long. Vol+/- wait 30 sec. Remote buttons. Apps on the tv longer. Lag is longer than several app versions back. My TV is about 4 y/o. Been fine for 3. Don't direct me to a link or suggest wifi. It is not. The Ads and banners certainly don't have a delay. Eats up screen space. Poor UX. Slowing products. Annoying. Please re prioritize the user over $$
8 people found this review helpful
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LG Electronics, Inc.
15 April 2025
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to thinq@lge.com along with the contact details so that we can check this. ^LG
Jens Jensen
13 April 2025
The most outrageously frustrating, time-consuming, and utterly useless app to (try to) add a supposed smart WashTower. After dozens and dozens of attempts with three phones, setting up a new barebones access point and wifi network, messing around with numerous permissions and phone settings.. When I finally appeared to have the WashTower added to the app and was updating wifi network to a real one.. Well, that's the perfect time for a factory reset triggered by the world's most rubbish app.
16 people found this review helpful
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LG Electronics, Inc.
14 April 2025
We regret to see you are unsatisfied with the performance of our application. Your feedback is greatly appreciated. Our app developers are working to provide a better customer experience. ^LG
Austin Ladd
28 March 2025
I used to be an LG loyalist, telling everyone they should buy this brand. The new push to sync all tvs into the app and "connected" device has really slowed everything down, imo. The tvs seemingly have way more connectivity issues than ever before. Apps may or may not work when turning on the TV. Have had to factory reset two TVs in the past week. brutal. figure it out LG
31 people found this review helpful
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LG Electronics, Inc.
28 March 2025
Could you please be a little more specific about what is not working? For troubleshooting connection issues, please visit https://www.lg.com/us/support/getting-started-with-lg-thinq If you're still in need of assistance, please reach out to us via Chat with LG feature within the app. ^LG

What's new

You can easily enter device information by taking a picture of the device's model name and serial number.
(Menu → Product Information & Warranty)