
Ayoub Harache
The app turns on and turns off options by itself and this cost me extra fees. For example, I made sure that my subscription won't be renewed and I turned off that option, but the next week, it turned on by itself. Secondly, I never turn on the insurance option, and today it turned on by itself and I paid extra fees. When I contacted the support, they answered with a blurry answer and left the conversation , without letting me reply.
25 people found this review helpful
WSH MOBILITY
July 24, 2023
This is very strange, let's look into it. Email us at feedback@whoosh.bike with a screenshot of the review and your account or mail number. We will check everything and help you.

Nikita Krivov
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App asks to turn on geo-location, though it's active. What it really wants is turned on WiFi and WiFi scanning. Why GPS is not enough, when all other sharing apps (except for belka) work fine? App will ask you to change finish location, though current one is totally fine except it doesn't mapped in service. So you'll spend extra time to move scooter, finish and walk again far from needed location. So what's the point in such scooter?
14 people found this review helpful
WSH MOBILITY
October 4, 2020
Никита, добрый день. Не очень понимаем, что такое сканирование WiFi. Если вы разрешили приложению использовать гео-данные, оно будет просто работать. Да, завершить поездку на вушбайке можно только в точке, которая обозначена знаком Р на карте. Работаем над тем, чтобы таких точек было как можно больше.

Eli Ben Yokhanan (m337thesc0ut)
I had issues with the service. When I tried contacting the support via app chat, describing the problem in details, there was no any response, never. The last time I had problems (had to fasten the lock, but it won't open before being fastened) I decided to stop using the service, knowing perfectly that there will be no help (but being threatened with a fine because of "not locked scooter". Of course, I locked it, but this costed me another start-finish session and thus more money).
48 people found this review helpful