
Sherri London
It appears my toothbrush and the app are not syncing. Several times, my guided sessions are not showing on a particular day, but if I scroll down in the history, it displays as guided. For example, I brushed twice today, 4/1 (morning and night), each a guided session, and neither appears for the day. I make sure I hit the save button. It's very annoying.
2 people found this review helpful
P&G Health Care
April 3, 2025
We're sorry to hear this, Sherri. Our team is always here for you, and happy to help. So we can assist you, we ask that you please contact us by visiting our website's contact us page.

Neil Forster
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I have been using for a couple of years and found the app to be quite useful. Reasonably accurate tracking if you brush in a 'deliberate' manner. However PLEASE fix the year issue. I use the history and it is only sorted, by date and month, so all my November 10ths show up as if they were yesterday. Can't believe this bug has persisted so long; maybe most people give up on the app within 12 months. UPDATE: Despite a release in December this date problem STILL persists.
15 people found this review helpful
P&G Health Care
February 3, 2025
Thank you for leaving a review. The issue you are describing is a known issue caused by how the dates are handled, when some sessions are not stored to the database with the complete date, but only with day and month. Please rest assured that we are aware of this issue, and we are working on a solution. - Your Oral-B Team

David B
Nice app to help you play with your toothbrush. I've been using Oralb brushes for many years, so don't really need help in how to use one, but like how you can edit the brushing modes and change the colour of the flashing light on my Genius model. A suggestion: Oral b should introduce battery management on its brushes and app, to help extend the life of the lithium ion battery; i.e. to limit the charge to 80% full, like with some smart phones.
4 people found this review helpful